How we raised customer service hiring standards while scaling up
Meg Telson and Raoni Duran tell us how they raise hiring and training standards to improve customer service during our high growth phase.
Customer Service
Listen. Support. Resolve.
Helping customers enjoy their trips – 365 days a year.
Our exceptional Customer Service team helps make customers' trips hassle-free and unforgettable by providing support through phone, email, and chat.
As part of this close-knit team, you will help customers reschedule bookings, manage cancellations and complaints, mediate reviews, and consult with customers to give recommendations for unbeatable activities around the world. Your patience and compassion ensure every customer’s trip is stress-free.
Current openings
Customer Experience - Quality and Engagement Manager
Berlin
Voice of Customer Specialist
Berlin