How we built the ultimate customer insights team
Here’s how Paula Herrera, senior user researcher, launched GetYourGuide's multidisciplinary Customer Insights League (CIL).
Customer Service
Listen. Support. Resolve.
Helping customers enjoy their trips – 365 days a year.
Our exceptional Customer Service team helps make customers' trips hassle-free and unforgettable by providing support through phone, email, and chat.
As part of this close-knit team, you will help customers reschedule bookings, manage cancellations and complaints, mediate reviews, and consult with customers to give recommendations for unbeatable activities around the world. Your patience and compassion ensure every customer’s trip is stress-free.
Current openings
Project Manager - Customer Experience
Berlin