Customer Service

Our exceptional Customer Service team helps make customers' trips hassle-free and unforgettable by providing support through phone, email, and chat. As part of this close-knit team, you will help customers reschedule bookings, manage cancellations and complaints, mediate reviews, and consult with customers to give recommendations for unbeatable activities around the world. Your patience and compassion ensure every customer’s trip is stress-free.

How we built the ultimate customer insights team

Here’s how Paula Herrera, senior user researcher, launched GetYourGuide's multidisciplinary Customer Insights League (CIL).

A career evolution in customer service: from rep to ops analyst

Irina Ewomba shares her career evolution from a customer service representative to an operations analyst within the Customer Service (CS) team.

How we raised customer service hiring standards while scaling up

Meg Telson and Raoni Duran tell us how they raise hiring and training standards to improve customer service during our high growth phase.

Owning your development: from Customer Service Team Lead to BPO Coordinator

Rico Lehmann, Customer Service Team Lead turned BPO Coordinator, shares why he changed roles and what he learned along the way.

Owning your development: Supply Project Manager to Frontend Engineer

Laura Puyol Rigol, Supply Excellence Specialist turned Junior Frontend Engineer, shares how she achieved her long-time dream of becoming a developer.

Experiencing our video interview first-hand

Lenka Filipovicova, Customer Service Representative, details her experience participating in our one-way video interview and shares her advice for putting your best foot forward when you record.

Listen. Support. Resolve.

Currently, there are no open positions.