Customer Service Representative Customer Service Platforms & Applications Specialist

B2B Affiliate Partner Representative

We are looking for an enthusiastic B2B Affiliate Partner Representative to be part of the team that delivers an outstanding experience to our affiliate partners. The mission of the B2B Affiliate Partner Team is to build, maintain, and develop excellent relationships with all of our partners and turn them into GetYourGuide ambassadors.

Your responsibilities will include:

  • Supporting all Affiliate Partners in their use of the affiliate portal by phone and email
  • Supporting Affiliate Partners with payment queries and coordinating with Finance if needed
  • Onboarding new Affiliate Partners
  • Building ongoing relationships with existing Affiliate Partners via monthly performance monitoring and sharing best practice and standards
  • Assisting with booking-related requests for OTAs
  • Providing assistance to TAs during the booking process
  • Proactively reaching out to our Online Publishers to help them maximise their profit using our integration tools (deeplinks and widgets)
  • Supporting the 1st-level Customer Service team in their cooperation with Affiliate Partners
  • Clarifying and defining all loyalty program processes with the 1st-level CS team
  • Launching initiatives, both cross-departmental and within CS, to improve the customer/affiliate partner experience
  • Shaping the B2B processes and tools

What do we look for?

  • You are fluent in written and spoken English, as well as in Spanish and Italian, or German
  • You are a talented speaker who has a natural ability to influence and inspire others
  • You understand the importance of a well-maintained business relationship
  • You have a keen eye for quality standards
  • You are customer-centric and able to transmit this while communicating with our Business Partners
  • You embrace change and proactively look for new solutions
  • Your behavior reflects our core values
  • You are proactive and are not afraid of challenging the status quo or bringing up new ideas
  • You are able to work 40 hours per week

Why should you be excited to work with us?

  • Our office is an energetic and friendly work environment composed of an international team of more than 65 nationalities
  • Each team represents a mix of languages and nationalities, and you have daily opportunities to learn and grow alongside a diverse group of colleagues
  • There are no night shifts in your schedule: our office is open from 8:00 AM to 8:00 PM from Monday to Friday and from 8:00 AM to 6:00 PM on Saturdays, Sundays & Public Holidays
  • Your feedback and improvement ideas are welcomed and encouraged: we value your input to help bring our department to the next level and provide a world-class experience to our customers

And more:

  • Be an integral part of the company’s growth and success - we work with a virtual stock agreement
  • Grow and develop yourself with regular training programs
  • GetYourGuide vouchers and access to German language lessons
  • Sports benefits such as Urban Sports Club and weekly yoga classes
  • Well stocked kitchens, with daily breakfast and our famous pizza & beer Fridays
  • Company events such as the annual Summer and Winter Parties, hackathons, tech lunches etc.

Ready to seek the incredible help our suppliers provide incredible experiences to our customers? Please send us your application below. We’re looking forward to hearing from you!

What you should know:

  • Please note that GetYourGuide does not provide work permit sponsorship for this position. You need to be eligible to work within Germany.
  • If you have any further questions please do not hesitate to contact us via jobs@getyourguide.com.

Curious to know more about our Customer Service team? Read about the impact our training team has on GetYourGuide on our blog. And for inspiration about growth within the department, check out Owning Your Development with our Team Lead, Raoni.

It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application.

Apply for B2B Affiliate Partner Representative
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Thanks for applying to our B2B Affiliate Partner Representative position and welcome to the GetYourGuide Talent Pool!

We will review your application and get back to you as soon as possible.

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