IT Support Technician People Analytics Manager

IT System Administrator

Are you passionate about all aspects of Technology and enjoy a hands on approach? Come and join us!

We are looking for a System Administrator to manage our workplace infrastructure and help build our global network. You will have experience of running reliable and secure infrastructure, with a proactive approach to maintenance and security. You enjoy the challenge and pace of a fast growing tech company.

Your Responsibilities

  • Overall responsibility for the uptime of the entire office IT infrastructure
  • Effective and timely project management relating to infrastructure implementation, upgrades and improvements
  • Ensure that all network/infrastructure issues are resolved in a timely fashion with excellent communication and expectation management provided to the user at all points in the resolution process
  • Proactive preventative maintenance to minimise faults and downtime
  • On-going documentation of all infrastructure, services and processes
  • Support the technical side of facilities and building technology


  • Highly technical and tenacious personality who engages in challenges and develops short- and long- term solutions
  • Passionate about being hands-on, and staying abreast of the latest trends in information technology including information security
  • Experience in a fast growing tech company with a variety of systems and an innovative working atmosphere is an advantage
  • Excellent communication skills with the ability to empathise and relate to a variety of non-technical users
  • Demonstrated project management skills including project initiation, scoping, resourcing, scheduling, budgeting, risk management and communication
  • Business continuity planning and implementation
  • Experience of supporting VoIP systems a necessity
  • Passion for problem solving and resilience in working to deadlines
  • Strong personal commitment to quality and customer service
  • Excellent written and verbal communication skills and ability to interface and influence at all levels within and outside of the organization

Technical Expertise

  • Excellent network skills - WAN, LAN, WLAN (Preferably Cisco Meraki experience)
  • Windows Servers Management
  • Desktop Computing - Windows/Mac/Linux
  • Firewall & Switch configuration and optimisation
  • Project Management, including application and hardware assessment and recommendation
  • Hosted VoiP with call centre experience
  • VPN Setup / Configuration

More reasons to join us:

  • With our 480+ employees, we are on an outstanding journey to change a huge market
  • Virtual stock options making you an integral part of the company’s growth and success
  • International customers and co-workers from over 60 nationalities
  • Private Pension Scheme
  • Several fitness perks including yoga and Urban Sports Club
  • GetYourGuide tour and activity vouchers to live the life of our customers by experiencing the products for yourself
  • Free breakfast, German lessons and fun Fridays with Pizza and Beer
  • GetYourGuide events, such as Summer Summits, regular Team events, Christmas & Summer Parties


You can get in touch with us via, and make sure you check out life at GetYourGuide on our blog.

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Thanks for applying to our IT System Administrator position and welcome to the GetYourGuide Talent Pool!

We will review your application and get back to you as soon as possible.