Customer Service

Listen. Support. Resolve.

Helping customers enjoy their trips – 365 days a year.

Our exceptional Customer Service team helps make customers' trips hassle-free and unforgettable by providing support through phone, email, and chat.

As part of this close-knit team, you will help customers reschedule bookings, manage cancellations and complaints, mediate reviews, and consult with customers to give recommendations for unbeatable activities around the world. Your patience and compassion ensure every customer’s trip is stress-free.

Current Openings
Customer Service BPO Manager
Berlin, Germany
Customer Service Planning & Performance Manager
Berlin, Germany
Customer Service Platforms & Applications Specialist
Berlin, Germany
Customer Service Representative (English + German/French)
Berlin, Germany

Inside GetYourGuide Customer Service